Sales & Marketing IT Development Manager - 2008-2009

Engaged for business requirement gathering and fire-fighting skills through to project delivery, and to establish an agile project management methodology. 
 
Re-specified and project-managed development and implementation and roll-out of a Customer Relationship and Complaints Management system covering train, coach, bus and tram organisations, incorporated system to automate the calculation and payment of DelayRepay compensation (reducing the amount paid out and the costs of paying it) streamlining operations and reducing costs of maintenance and eliminating the need for temporary staff, by replacing five systems with single group standard so that work could be pooled and shared. Managed key stakeholders, including lead supplier, hosting and communications suppliers, in-house infrastructure team, outsourced call centre and database hosting companies to deliver on budget and within timeframe.

Replaced and extended onboard computer and kiosk systems for Heathrow Hoppa bus service, designed web-based system for assisted travel for passengers with disabilities, replaced communications infrastructure for NX operations at Heathrow and managed resources from software, infrastructure and hosting suppliers and British Airport Authority to reduce costs by halving amount of empty running, reducing staff and fuel costs, and to minimise carbon emissions.

Ensured standards in line with national and international standards required by the Department for Transport audits.

Managed IT element of office move by NX EastAnglia trains, including relocation and redesign of supporting application and communication infrastructure to minimise disruption to operations.

Designed and implemented PMM, an agile tailored project management methodology based on PRINCE2, for NationalExpress, designed and introduced requirements gathering, specification methodology (SRS) and rolled-out a process improvement methodology (SPRINT) reducing project costs overall by creating a project culture across the Group.
 

Project Manager
Programme Manager
Business Analyst
Consultant
Change Manager